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Frequently Asked Questions
Whether you're looking to understand how our subscription service works, need help managing your account, or have questions about shipping and returns, you'll find all the information you need here. If there's anything we can improve, please get in touch.
Callebaut is the finest Belgian chocolate manufacturer, known for supplying high-quality chocolate and cocoa ingredients to professional chefs and artisans for many decades. Our products are famous for their taste, workability and high quality ingredients.
Our products are manufactured in facilities that may also handle nuts, dairy, and other common allergens. Please refer to the product descriptions and ingredient lists for specific allergen information.
Chocolate should be stored in a cool, dry place away from direct sunlight and strong odors. The ideal storage temperature is between 16-18°C.
We offer a range of products suitable for vegetarians and some that are vegan-friendly. Please check the product descriptions for specific dietary information.
Yes, we offer bulk purchasing options for businesses. Please contact our sales team at webshop_sales_de @ barry-callebaut.com for more information and to discuss your specific needs.
You can contact our customer service team via this contact form. Our customer support team will get back to you within 24 hours.
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